Frequently Asked Questions
Frequently Asked Questions
Privacy Policy
Privacy Policy
Contents
This Privacy Policy (this “Policy”) describes how MoreMarkets Labs Holdings Limited and its affiliates (“MoreMarkets Labs”, “us” or “we”) may collect, use and disclose information in connection with your access and/or use of the Platform and Services. Your use of the Platform and Services is subject to this Policy as well as our Terms of Use and any documents and additional terms or policies that expressly incorporate the Terms of Use (collectively, the “Terms”). Please read this Policy and the Terms carefully to ensure you understand them. Capitalized terms not defined herein have the same meaning as in the Terms.
This Policy does not apply to any products, services, websites, or content offered or provided by third parties and MoreMarkets Labs is not responsible in any way for those third-party offerings; please review any separate privacy policies made available by those third parties.
We may update this Policy from time to time. If we make any changes, we will change the Last Updated date above. We encourage you to periodically review the Policy for the latest information on our privacy practices.
Any modifications to this Policy will be effective upon our posting of the updated Policy. In all cases, your continued use of the Platform or the Services following the posting of any updated Policy indicates your acceptance of the updated Policy.
1. Information We Collect
a. Information You Give Us
When you access the Platform and/or Services, we may collect the following information:
When you opt in to various programs, sign up to receive marketing information, send in support requests/provide feedback or otherwise voluntarily interact with us or the Platforms:
Contact information, such as name, email address, profile picture, username, or social media information.
Your preferences for receiving marketing information and communications from us.
Your public wallet address when you connect your wallet to the Platform.
b. Information Collected Automatically
We may collect automatically certain limited information when you access, use, or interact with the Platform or Services, such as:
Device type, browser type and version
Operating system and version
IP address
Publicly available blockchain data
Analytics about aggregate numbers of users and usage types (i.e., number of page views, event counts, and aggregate acquisition metrics), and information such as how many users in the aggregate are using the Services; and aggregate location data across users including countries and regions from which users access the Platform or Services
c. Information Collected from Third Parties
We may receive additional information about you from third parties we work with (including contractors, collaborators, service providers, and analytics providers). This information may be combined with other information you provide to us or that we automatically collect.
How We Use Information
We may use information about you to:
Provide, maintain, support and improve the Platform and Services and respond to inquiries related to the same;
Comply with our legal and regulatory obligations, as or if necessary;
Prevent, detect and investigate fraudulent, abusive or harmful activities;
Allow you to personalize or personalize your experience with the Platform and Services;
Facilitate events and provide information to you about events;
Provide support for the Platform and Services, including resolving issues and responding to your questions and feedback;
Comply with law if we have a legal obligation to collect, use or retain information about you or comply with legal requests like subpoenas or requests from government authorities;
Analyze usage trends to permit access to the Platform or provide the Services;
Enforce the Terms, this Policy and/or other policies; and
Take certain actions that you have asked us to and provided consent for us to take.
You agree and acknowledge that we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
How We Share Information
We may share certain information about you with third parties, such as service providers, professional advisors, affiliates and others. We may share information about you with individuals and entities that provide services to us or help us operate the Platform or the Services, such as marketing, event hosting, logistics planning, analytics, email delivery, and database management services, as well as other professional service providers providing services to us. Any such sharing of information will be in accordance with this Policy.
We may share information with third parties when we enter into a business transaction, including mergers, acquisitions, reorganizations, or a sale or transfer of all or part of our organization or assets.
We may share information about you when we believe release is necessary to comply with law, enforce the Terms and other agreements with you, or protect the rights, property, or security of MoreMarkets Labs, our agents and employees or users. This includes sharing information with other organizations for fraud prevention and detection purposes.
You may permit us to share your information with other entities or individuals of your choosing. Those uses will also be subject to the privacy policies of the entities or individuals receiving the information.
Location of Information
Please be aware that information collected through the Platform or the Services may be transferred to, processed, stored, and used in the Cayman Islands, and other jurisdictions. Data protection laws in the Cayman Islands and other jurisdictions where we have affiliates may be different from those of your country of residence. Your use of the Platforms or the Services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the Cayman Islands and other jurisdictions as set out in this Policy.
Access, Deletion, and Choice
If you need to update or delete certain information about you or your interactions with the Platform or Services, you can contact us for assistance at hello@moremarkets.xyz.
You may have choices about the collection and use of information about you. You can choose not to provide certain information, but then you might not be able to use the Platform or Services.
Communications: If you do not want to receive messages from us related to the MoreMarkets ecosystem, please unsubscribe or adjust your communication preferences.
Browser and Devices: The help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
For additional information related to certain jurisdictions, see Section 9 below.
Children’s Information
The Platform and Services are intended for users who are 18 years of age or older and are in no way directed at children. We do not knowingly collect personal information from children. If you believe such information has been collected in error, please immediately email hello@moremarkets.xyz to notify us of this.
Retention of Information
We retain information collected in accordance with this Policy only for so as long as it is necessary to fulfill the relevant purposes described in this Policy, unless a longer retention period is required or permitted by law such as for tax, accounting, fraud prevention, investigative, and dispute resolution purposes, or to establish or defend a claim. In some instances, we may anonymize personal information about you such that it can no longer be used to identify you, in which case we can use such information indefinitely without further notice to you.
Notices
If you have any questions about this Privacy Policy, please contact us at:
If you interact with the Platform or Services on behalf of or through your organization, then your information may also be subject to your organization’s privacy practices and you should direct privacy inquiries to your organization.
European Economic Area, the United Kingdom, and Switzerland
If you are a data subject in the European Economic Area, the United Kingdom, or Switzerland, you have certain rights with respect to your personal data pursuant to the General Data Protection Regulation of the European Union (“GDPR”) and similar laws. This section applies to you.
References to “personal information” in this Policy are equivalent to “personal data” as defined under GDPR.
MoreMarkets Labs is the controller of your personal information as covered by this Policy for purposes of GDPR. Our address is as follows: Willow House, Cricket Square, P.O. Box 10008, George Town, Grand Cayman, KY1-1001 Cayman Islands
We process your personal data in reliance on the legal basis below. Where the purpose of processing is:
To provide and improve the Platforms and the Services: We process your personal data as necessary to provide the Platform and the Services to you.
To comply with the law: We process your personal data as necessary to comply with applicable laws and our legal obligations.
For compliance, fraud prevention, and safety: We have a legitimate interest in processing your personal data, as described in this Policy, and our reasons for doing so outweigh any prejudice to your data protection rights. We also process your personal data as necessary to comply with our legal obligations.
To send marketing communications; or for research and analytics: We have a legitimate interest in processing your personal data, as described in this Policy, and our reasons for doing so outweigh any prejudice to your data protection rights.
With your consent: We process certain of your personal data with your consent. You may withdraw your consent at any time in the manner indicated when you provided consent to the collection of your personal data through your interactions with the Site.
You may: (i) ask whether we have any personal data about you and request a copy of such personal data; (ii) request that we update or correct inaccuracies in your personal data; (iii) request that we delete your personal data; (iv) request a portable copy of your personal data; (v) request that we restrict the processing of your personal data if such processing is inappropriate; and (vi) object to our processing of your personal data. These rights are subject to applicable law.
If you would like to exercise any of these rights, please contact us (see “Contact Us” information). To protect your information, we may need to verify your identity before processing your request, including by collecting additional information to verify your identity, such as government issued identification documents.
If you would like to submit a complaint about our use of your personal data or our response to your requests regarding your personal data, please Contact Us above. You may also lodge a complaint with your local data protection authority.
To the extent we transfer your personal data outside the European Economic Area, we will do so in accordance with the terms of this Policy and applicable data protection law.
This Privacy Policy (this “Policy”) describes how MoreMarkets Labs Holdings Limited and its affiliates (“MoreMarkets Labs”, “us” or “we”) may collect, use and disclose information in connection with your access and/or use of the Platform and Services. Your use of the Platform and Services is subject to this Policy as well as our Terms of Use and any documents and additional terms or policies that expressly incorporate the Terms of Use (collectively, the “Terms”). Please read this Policy and the Terms carefully to ensure you understand them. Capitalized terms not defined herein have the same meaning as in the Terms.
This Policy does not apply to any products, services, websites, or content offered or provided by third parties and MoreMarkets Labs is not responsible in any way for those third-party offerings; please review any separate privacy policies made available by those third parties.
We may update this Policy from time to time. If we make any changes, we will change the Last Updated date above. We encourage you to periodically review the Policy for the latest information on our privacy practices.
Any modifications to this Policy will be effective upon our posting of the updated Policy. In all cases, your continued use of the Platform or the Services following the posting of any updated Policy indicates your acceptance of the updated Policy.
1. Information We Collect
a. Information You Give Us
When you access the Platform and/or Services, we may collect the following information:
When you opt in to various programs, sign up to receive marketing information, send in support requests/provide feedback or otherwise voluntarily interact with us or the Platforms:
Contact information, such as name, email address, profile picture, username, or social media information.
Your preferences for receiving marketing information and communications from us.
Your public wallet address when you connect your wallet to the Platform.
b. Information Collected Automatically
We may collect automatically certain limited information when you access, use, or interact with the Platform or Services, such as:
Device type, browser type and version
Operating system and version
IP address
Publicly available blockchain data
Analytics about aggregate numbers of users and usage types (i.e., number of page views, event counts, and aggregate acquisition metrics), and information such as how many users in the aggregate are using the Services; and aggregate location data across users including countries and regions from which users access the Platform or Services
c. Information Collected from Third Parties
We may receive additional information about you from third parties we work with (including contractors, collaborators, service providers, and analytics providers). This information may be combined with other information you provide to us or that we automatically collect.
How We Use Information
We may use information about you to:
Provide, maintain, support and improve the Platform and Services and respond to inquiries related to the same;
Comply with our legal and regulatory obligations, as or if necessary;
Prevent, detect and investigate fraudulent, abusive or harmful activities;
Allow you to personalize or personalize your experience with the Platform and Services;
Facilitate events and provide information to you about events;
Provide support for the Platform and Services, including resolving issues and responding to your questions and feedback;
Comply with law if we have a legal obligation to collect, use or retain information about you or comply with legal requests like subpoenas or requests from government authorities;
Analyze usage trends to permit access to the Platform or provide the Services;
Enforce the Terms, this Policy and/or other policies; and
Take certain actions that you have asked us to and provided consent for us to take.
You agree and acknowledge that we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
How We Share Information
We may share certain information about you with third parties, such as service providers, professional advisors, affiliates and others. We may share information about you with individuals and entities that provide services to us or help us operate the Platform or the Services, such as marketing, event hosting, logistics planning, analytics, email delivery, and database management services, as well as other professional service providers providing services to us. Any such sharing of information will be in accordance with this Policy.
We may share information with third parties when we enter into a business transaction, including mergers, acquisitions, reorganizations, or a sale or transfer of all or part of our organization or assets.
We may share information about you when we believe release is necessary to comply with law, enforce the Terms and other agreements with you, or protect the rights, property, or security of MoreMarkets Labs, our agents and employees or users. This includes sharing information with other organizations for fraud prevention and detection purposes.
You may permit us to share your information with other entities or individuals of your choosing. Those uses will also be subject to the privacy policies of the entities or individuals receiving the information.
Location of Information
Please be aware that information collected through the Platform or the Services may be transferred to, processed, stored, and used in the Cayman Islands, and other jurisdictions. Data protection laws in the Cayman Islands and other jurisdictions where we have affiliates may be different from those of your country of residence. Your use of the Platforms or the Services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the Cayman Islands and other jurisdictions as set out in this Policy.
Access, Deletion, and Choice
If you need to update or delete certain information about you or your interactions with the Platform or Services, you can contact us for assistance at hello@moremarkets.xyz.
You may have choices about the collection and use of information about you. You can choose not to provide certain information, but then you might not be able to use the Platform or Services.
Communications: If you do not want to receive messages from us related to the MoreMarkets ecosystem, please unsubscribe or adjust your communication preferences.
Browser and Devices: The help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
For additional information related to certain jurisdictions, see Section 9 below.
Children’s Information
The Platform and Services are intended for users who are 18 years of age or older and are in no way directed at children. We do not knowingly collect personal information from children. If you believe such information has been collected in error, please immediately email hello@moremarkets.xyz to notify us of this.
Retention of Information
We retain information collected in accordance with this Policy only for so as long as it is necessary to fulfill the relevant purposes described in this Policy, unless a longer retention period is required or permitted by law such as for tax, accounting, fraud prevention, investigative, and dispute resolution purposes, or to establish or defend a claim. In some instances, we may anonymize personal information about you such that it can no longer be used to identify you, in which case we can use such information indefinitely without further notice to you.
Notices
If you have any questions about this Privacy Policy, please contact us at:
If you interact with the Platform or Services on behalf of or through your organization, then your information may also be subject to your organization’s privacy practices and you should direct privacy inquiries to your organization.
European Economic Area, the United Kingdom, and Switzerland
If you are a data subject in the European Economic Area, the United Kingdom, or Switzerland, you have certain rights with respect to your personal data pursuant to the General Data Protection Regulation of the European Union (“GDPR”) and similar laws. This section applies to you.
References to “personal information” in this Policy are equivalent to “personal data” as defined under GDPR.
MoreMarkets Labs is the controller of your personal information as covered by this Policy for purposes of GDPR. Our address is as follows: Willow House, Cricket Square, P.O. Box 10008, George Town, Grand Cayman, KY1-1001 Cayman Islands
We process your personal data in reliance on the legal basis below. Where the purpose of processing is:
To provide and improve the Platforms and the Services: We process your personal data as necessary to provide the Platform and the Services to you.
To comply with the law: We process your personal data as necessary to comply with applicable laws and our legal obligations.
For compliance, fraud prevention, and safety: We have a legitimate interest in processing your personal data, as described in this Policy, and our reasons for doing so outweigh any prejudice to your data protection rights. We also process your personal data as necessary to comply with our legal obligations.
To send marketing communications; or for research and analytics: We have a legitimate interest in processing your personal data, as described in this Policy, and our reasons for doing so outweigh any prejudice to your data protection rights.
With your consent: We process certain of your personal data with your consent. You may withdraw your consent at any time in the manner indicated when you provided consent to the collection of your personal data through your interactions with the Site.
You may: (i) ask whether we have any personal data about you and request a copy of such personal data; (ii) request that we update or correct inaccuracies in your personal data; (iii) request that we delete your personal data; (iv) request a portable copy of your personal data; (v) request that we restrict the processing of your personal data if such processing is inappropriate; and (vi) object to our processing of your personal data. These rights are subject to applicable law.
If you would like to exercise any of these rights, please contact us (see “Contact Us” information). To protect your information, we may need to verify your identity before processing your request, including by collecting additional information to verify your identity, such as government issued identification documents.
If you would like to submit a complaint about our use of your personal data or our response to your requests regarding your personal data, please Contact Us above. You may also lodge a complaint with your local data protection authority.
To the extent we transfer your personal data outside the European Economic Area, we will do so in accordance with the terms of this Policy and applicable data protection law.
